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TERMS AND CONDITIONS

RESERVATIONS: Reservations for Lodging and Expeditions can be made by completing the form on our Contact Us page. There you may quickly tell us about the accommodations and services you would like to have. The information you submit will allow us to provide you with a timely and complete response. Other e-mail communications may be submitted to us byemail.gif

You may telephone us directly, in Chile, at 56-652-21203..  Our fax is 56-652-212031. Our USA 800 number is: 1.866.881.9515  or 425.818.1425

Our mail address is:
Southern Chile Expeditions, S. A.
C.C. 197, Puerto Varas
Region X, Chile

We are open Monday through Saturday from 9 AM until 6 PM. Chile is on Eastern Standard Time during the day light savings period in the United States and is 2 hours earlier than Eastern Standard Time during the non-day light savings period in the United States. All reservation requests are subject to lodging availability.
 
 EXPEDITION CONDITIONS: Minimum stay per package is two nights. During Chilean Holiday periods, a one week minimum stay is required. Packages are available only in conjunction with lodging at a Southern Chile Expeditions, S. A. facility.
 
 EXPEDITION RATES: All rates, unless otherwise noted, are per person based on double occupancy.  Rates are for land package prices and do not include your airfare to and from Puerto Montt, Chile. All rates are in U.S. dollars and are subject to change without notice.
 
 PAYMENT: A nonrefundable deposit of 50% of the package price per person is required within seven days of booking. Full payment is due 120 days prior to travel. Bookings made 120 days or less prior to departure are due in full at time of booking.  Your payment or travel agency payments should be wired as indicated below, followed by a fax or e-mail providing us with the wire transfer number:

Wachovia Bank NA

Account Number: 2000192007223

ABA Number: 026005092

SWIFT Number: PNBPUS3NNYC

 Account Name: Banchile Corredores de Bolsa S. A.

 Account Address: Agustinas 975, Piso 2, Santiago

Final Payee: Southern Chile Expeditions, S. A.

Amount:

EXPEDITED SERVICE: Reservations requested 30 days or less prior to departure are subject to a $250.00 expedited handling fee. To assure the best possible customer service, Southern Chile Expeditions, S. A. must have a minimum of 10 business days advance notice prior to departure in order to process a reservation request.
 
 CHANGES: Each change made within  120 days of departure date is subject to a $100.00 per booking fee plus any charges assessed by other vendors. Groups of 4 or more traveling together may be subject to additional change fees after initial deposit has been received, including additional vendor charges. All requested changes are subject to availability. All Changes must be made through Southern Chile Expeditions, S. A..
 
 EXPEDITION DOCUMENTS: Expedition documents will be issued 30 days prior to departure. Documents cannot be released until full payment has been received by Southern Chile Expeditions, S. A.; late payment may cause reservation to be canceled without notice.
 
 CANCELLATIONS: In addition to the nonrefundable deposit, in-country air and ground transportation cancellations associated with your reservation are fully nonrefundable. For all other expedition packages, cancellations are subject to a penalty equal to one night's lodging plus any applicable ground and/or airfare transportation carrier penalties or fees. Cancellations received 120 days or less prior to departure are fully nonrefundable. Failure to check in to the Southern Chile Expedition facility on scheduled arrival date or no shows will be subject to 100% package cancellation fee. All Cancellations must be made through Southern Chile Expeditions, S. A..
 
 REFUNDS: Once travel commences unused services are nonrefundable. Completely unused tour vouchers, due to trip cancellation, are subject to applicable cancellation fees. Refund requests can be honored only when submitted in writing with the applicable tour documents. Refund requests must be received within 30 days of cancellation. Mail refund requests our mail address as provided above.
 
 TRAVEL INSURANCE: Experienced travelers know that an unplanned occurrence can always arise, before or during a trip. Cancellation penalties can be steep, even if due to an unforeseen emergency. We strongly recommend that you purchase travel insurance. Trip cancellation, baggage, personal accident, injury, and liability insurance are recommended. Alternate forms and types of insurance are available and may be obtained from your travel agent or insurance broker.
 
 HOTELS: Hotel rooms included in Southern Chile Expeditions, S. A. packages are on a standard lodging basis with size and location at the management's discretion. The right is reserved to substitute lodging if necessary. Check-in time is normally 4:00 pm; check-out time is normally 11:00 am. We will check your luggage if you arrive earlier. Note: guests will be asked for a  cash or traveler's check deposit to cover incidental charges not prepaid through Southern Chile Expeditions, S. A..
 
 FOREIGN TRAVEL: When traveling between the U.S. and CHILE, a valid passport is necessary to prove citizenship. No visa is required in Chile or Argentina. Please note that Chile charges an entry fee of $100.00 in U.S. funds payable on entry to the country. Our package prices DO NOT include Chilean 18% (I.V.A) and Argentine 21% Value Added Taxes for residents of Chile and Argentina as applicable.
 
 RESPONSIBILITY: Southern Chile Expeditions, S. A. shall not be liable for any inconvenience, loss, damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the act or omissions of any person or company performing or rendering services. The services described in this web site and/or in other literature, other than than those furnished specifically by Southern Chile Expeditions, S. A., may be furnished by independent contractors who are not servants or joint venturers with Southern Chile Expeditions, S. A

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01/18/16

SOUTHERN CHILE EXPEDITIONS